They saved my -as ! Thanks to the local Amtrak ! I was told there was no room for my gear on the bus . It was 9:20 pm , Amtrak left me stranded in a city where I know nobody . I rode to one motel they did not accept cash or debt cards . I was miles from the nearest hike and bike camp spot . Americas best value was there for me when I needed help . Thank You very much for your service .

The room we stayed in is very old, outdated and run down. Mainly the restroom amenities. The shower was very stained. The toilet leaked our entire stay. The floor in restroom was dirty(stained) very old paint and holes in restroom wall lower area by door. There were no outlets in restroom to plug in hair dryer. Ceiling of restroom looked caved in and painted over. The bed was decent. It's location very convenient though.

This hotel has serious problems. The bathroom and shower might as well have been wet paper mache. There was black mold in the shower and one of the shower walls was clearly swelling from moisture getting into the wall. The toilet clogged when used and the front desk just gave us a plunger to fix it ourselves. The sink leaked a little from the bottom. Vending machines did not work. Hotel said no pets but the room next to us had 2 small dogs that barked and growled the entire time. Only half of the outlets worked. We were not planning to spend much time in the room anyway thank God and we didn't have time to complain or try to get a better room, but we definitely won't be back. The only plus side is that it is across the street from lake Merritt and walking distance from a lot of awesome local Vietnamese restaurants.

Guy working at 10pm sep 29th is non professional, booked through booking.com not only needed my ID sense I was the only one booking it but needed 3 other adults ID’s when other places need only 1 ID of person booking. don’t make sense are only stop was there on a flat tire just needed somewhere to sleep, had a trouble time with communication about a refund, I better get a refund for the poor and lack communication that man caused I can now see why y’all are a 2 star company, DO BETTER!!!

Rooms were DISGUSTING , broken ac unit , a tiny shower full of stains , broken fire alarms. Terrible service that refused to accommodate. Pregnancy discrimination they refuse to give me a room on the bottom floor (at 39 weeks pregnant) and put me in a room next to people smoking right outside my door. Not to mention the key stopped working and they wanted me to run up and down the three flights of stairs because the phone in the room wouldn’t work either. I am NEVER COMING BACK . Would rather sleep in a car than sleep in this place. Don’t know what was worse , the room or the service smh.

This is not our first time staying in a motel, but this is the worst ever. Both rooms smelled of smoke and all our clothes were soaked up by it. The bathrooms are small and dirty, not to mention the sheets and towels which were very dirty and ruined (cigarette holes, blood and other unspeakable substances). During the night, the motel turns into a nasty place where prostitutes and drunk men come and go, shouting and making noise. Avoid this place, you won't even be able to fall asleep!

The place is a testament to the adage "All that glitters is not gold." Here goes: They have downgraded their breakfast service, first of all.....no tubs in any room....the shower stalls are like holes in the wall, and floors very slippery; The grounds, the rooms.....you feel like you need to sanitize yourself after touching anything there; You will not find one room that is well-appointed.....each room is missing [a lot of] something or another; Better keep a sharp eye on your things ....if you leave anything anywhere, you'll never see it again; The worst part.....drugs & prostitution!

I was staying at this hotel 3 days every weekend, yesterday Sunday I had a reservation for 3 days, the reception guy told me I could make the payment By digital wallet, since I explained to them that I did not have my card physically and it would arrive in 8 days, the staff told me that if I arrived at the hotel and that I could make the payment digitally, l The surprise I found was that I arrived at midnight and notified them again that they would accept my digital payment. I arrived at the hotel facilities. The worker rudely told me that he couldn't accept that payment method, and that he had previously used that payment method, they wouldn't give me the hotel room, I couldn't cancel. Now I am waiting for them not to charge for the reservation, I went to the hotel, called Expedia hotel, told them the situation, they called the hotel office phone, and I looked When they reject the call to the Expedia customer service person, this is very low, be very careful, I had to sleep in my car, without a hotel, the craziest thing about this, I am a customer Constant from the hotel and they have accepted my digital payment method on previous reservations, I am so upset